Consumers’ Association of Penang
Giving a voice to the little people — that is the objective of the Consumers’ Association of Penang. And that’s what we have been doing since our establishment in 1970.
CAP is a consumer organisation with a difference. Fighting for fair prices and good quality products and services is just one of our many activities. Our main concern is ensuring the right of every consumer to basic needs such as food, housing, health care, sanitation facilities, public transport, education and a clean environment. We want to encourage within the people — especially the poor whose needs often go unnoticed — the spirit and the confidence to represent their case to government, to the public and to the private companies that oppress them.
CAP carries out various research, educational and representational activities in order to influence policy makers to give priority to basic needs. It handles about 3,000 to 4,000 complaints from the public every year on issues ranging from poor quality products and services to food adulteration and housing. CAP’s news magazine, Utusan Konsumer has four bimonthly editions each published in English, Malay, Chinese and Tamil.
Through research, educational and representational activities, we hope to influence people at all levels: so that policy makers in government look at how their development policies affect ordinary people, and give priority to basic needs; so that ordinary people think more critically and have the strength to resist trends and practices (e.g.: smoking, gambling) that can only make their lives more deprived.
Organisation Name : Consumers Association of Penang (CAP)
Region : Asia Pacific
Address : 10 Jalan Masjid Negeri, 11600 Pulau Pinang
Location : Malaysia
Telephone : +604 829 9511
Fax:+604 829 8109
Email : firstname.lastname@example.org; email@example.com
Main contact : Tuan Haji S.M. Mohd Idris
Position : President